ACOs are typically trained in animal handling, capture and restraint, but we spend most of our day interacting with people. Improving communication skills will help ACOs to identify and solve community issues, increase compliance and will also reduce the number of public complaints.
This class will give ACOs the tools to recognize how their own emotional response which can affect their rapport with citizens. Being able to relate a concept so it can be easily understood by the listener is one of the primary skills needed for a successful career in Animal Welfare.
In this class we will discuss some barriers to productive conversations, how to overcome them and also the importance of approaching interactions as an opportunity to strengthen the Human-Animal Bond. As education is a primary function of our daily duties, being a proficient communicator will benefit all of those involved.
DSHS Approved for 4 hours CEU
This class is ideally suited for:
Anyone looking to improve their communication skills with the public, coworkers, or supervisors.
Anyone looking for new tools to help strengthen their communication with more difficult members of the public.