Frequently asked questions

Where are your classes held?


All of our classes are held at our academy in Hutto, TX unless otherwise noted in the course title. Examples: Basic ACO Training <-------------------------- Held in Hutto, TX **PLANO, TX** Basic ACO Training <-------- Held in Plano, TX




Where is the academy located?


We are located in Hutto, TX (just north east of Austin). Our address is: 105 Tradesmen Dr, Suite A Hutto TX, 78634




What time does class start?


All classes begin at 8:00 am unless noted in the course description. Check in begins at 7:30am.




Will I receive DSHS CE hours for the class I attend?


Yes! All of our classes held Monday - Friday are DSHS approved for CE hours as required by Texas Health & Safety Code 829.




I lost my certificate, can I get a replacement?


Yes! We have replacement certificates available if yours was lost or damaged. Replacements are $10 and can be purchased in person or on our website. If there is a mistake on a certificate you were issued, please email us at info@humaneeducatorsoftexas.com.




What is the refund policy?


If you are unable to attend a class, you will be able to receive a full refund if you contact us at least 3 business days prior to the first day of class. If you have to cancel within 3 business days of the first day of class, we would be happy to issue a class credit to be used at a future class. No show/no calls will not be eligible for a refund or credit.




Can you recommend a hotel while I am attending one of your classes?


Yes! We have partnered with Hampton Inn & Suites (Hutto) to secure a discounted rate for our students. The discount code is provided in your confirmation email, or you can contact us for more information. The hotel website can be found HERE.




My agency is tax exempt. Do you charge tax on classes or merchandise?


There is no added taxes on any of our classes or merchandise.




If I take the Basic ACO class with you, can I take the test immediately after class?


No. Currently, DSHS does NOT allow any outside instructors to proctor the Basic ACO exam. The class, however, does include a ticket into any DSHS state exam which can be used in any of the 11 regions at no additional cost.




What are the payment options?


All classes and merchandise can be purchased through our website using a credit or debit card. If you wish to purchase any classes or merchandise with cash or check, contact us via email at info@humaneeducatorsoftexas.com so we can make arrangements.




Are meals included in class tuition?


No. All classes over 6 hours will be given a lunch break, however, Humane Educators does not provide any meals to students.




Is this a pet friendly building?


We love animals and have two cats and several snakes on property. We do NOT, however, allow students to bring their pets to class. Service dogs are welcome.




Is your facility available for rental?


Yes! Our building is available for rental. Contact us at 512-221-5464 or info@humaneeducatorsoftexas.com for more information. (Pet friendly options available)




Will I receive a confirmation email when I register for class?


Yes! The person who does the online registration will receive a confirmation email after purchasing tuition. This email is NOT sent to the individual students, only to the person completing the registration. If you did not receive a confirmation email, first check your spam folder, but if it is not there, give us a call or email and we can send another one. Additionally, if your agency needs a receipt with the named students listed, please call or email and we can send you a PDF of the class slip with all information contained. 512-221-5464 info@humaneeducatorsoftexas.com




When is the next DSHS Basic Test?


DSHS has resumed testing in several of the regions across Texas. You should regularly check their website to see when the next test dates are and what location they are available in. When looking at the list, when the website lists a Basic Course, the test will be on the final day of that course. Please remember, you MUST contact the regional office you want to test with to pre-register. You cannot test unless you pre-register. The letter you received in class does not expire and will still be valid for all regional offices. If you need a replacement, contact Tabitha immediately. tabitha@humaneeducatorsoftexas.com For the most up to date information on DSHS testing, please visit the DSHS website HERE




What are your COVID-19 protocols?


The health and safety of our students is our top priority. We are still offering in person classes; however, our class sizes have been reduced so we can ensure proper social distancing. Mask wearing is required when inside the building while walking around. Students who are seated if they want to eat or drink may remove their mask while seated and eating. In addition, students will be seated separately from each other unless they are from the same agency, then they can be seated together. Our academy is sanitized between classes, and we have plenty of sinks, masks, and hand sanitizer available to all students. All students are also required to complete a contact tracing questionnaire before class begins.




Can I bring my breakfast or lunch to the academy?


Yes! We have a refrigerator, freezer, and microwave that our students are welcome to use while attending classes. Eating and drinking is allowed in all of our classes that take place in the classrooms. Eating and drinking is prohibited in the clinic.