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  • Where are your classes held?
    All of our classes are held at our academy in Hutto, TX unless otherwise noted in the course title. Examples: Basic ACO Training <-------------------------- Held in Hutto, TX **PLANO, TX** Basic ACO Training <-------- Held in Plano, TX
  • Where is the academy located?
    We are located in Hutto, TX (just north east of Austin). Our address is: 105 Tradesmen Dr, Suite A Hutto TX, 78634
  • What time does class start?
    All classes begin at 8:00 am unless noted in the course description. Check in begins at 7:30am.
  • Will I receive DSHS CE hours for the class I attend?
    Yes! All of our classes held Monday - Friday are DSHS approved for CE hours as laid out by Texas Health & Safety Code 829. Generally, any of our weekend classes are not DSHS approved, unless they are a special event, in which case, the description will contain the tagline: "DSHS approved for ___ hours CEU."
  • What are your COVID-19 protocols?
    The health and safety of our students is our top priority. Our academy is sanitized between classes, and we have plenty of sinks, masks, and hand sanitizer available to all students. If a student has any special needs, please feel free to contact us prior to the start of class so we can try to make all necessary arrangements.
  • What is the refund policy?
    If you are unable to attend a class, you will be able to receive a full refund if you contact us at least 3 business days prior to the first day of class. If you have to cancel within 3 business days of the first day of class, we would be happy to issue a class credit to be used at a future class. No show/no calls will not be eligible for a refund or credit.
  • Will I receive a confirmation email when I register for class?
    Yes! The person who does the online registration will receive a confirmation email after purchasing tuition. This email is NOT sent to the individual students, only to the person completing the registration. If you did not receive a confirmation email, first check your spam folder, but if it is not there, give us a call or email and we can send another one. Additionally, if your agency needs a receipt with the named students listed, please call or email and we can send you a PDF of the class slip with all information contained. 512-221-5464
  • Can you recommend a hotel while I am attending one of your classes?
    Yes! We have partnered with Hampton Inn & Suites (Hutto) to secure a discounted rate for our students. The discount code is provided in your confirmation email, or you can contact us for more information. The hotel website can be found HERE.
  • I lost my certificate, can I get a replacement?
    Yes! We have replacement certificates available if yours was lost or damaged. Replacements are $10 and can be purchased in person or on our website. If there is a mistake on a certificate you were issued, please email us at
  • My agency is tax exempt. Do you charge tax on classes or merchandise?
    There is no added taxes on any of our classes. Merchandise (shirts and law books) will have sales tax added. If your agency is tax exempt, please email us the tax exemption and we are happy to remove it for your purchase.
  • What are the payment options?
    All classes and merchandise can be purchased through our website using a credit or debit card. If you wish to purchase any classes or merchandise with cash or check, contact us via email at so we can make arrangements.
  • If I take the Basic ACO class with you, can I take the test immediately after class?
    Yes! As of 1 October 2022, DSHS is now allowing Basic ACO instructors to proctor the test. Please note, Humane Educators of Texas will only proctor the exam to students who took the class with us. If you took the class with another instructor, please reach out to them to make arrangements to test. If you need another copy of the study guide, you can download one for free from our website:
  • Are meals included in class tuition?
    No. All classes over 6 hours will be given a lunch break, however, Humane Educators does not provide any meals to students.
  • Can I bring my breakfast or lunch to the academy?
    Yes! We have a refrigerator, freezer, and microwave that our students are welcome to use while attending classes. Eating and drinking is allowed in all of our classes that take place in the classrooms. Eating and drinking is prohibited in the clinic.
  • Is this a pet friendly building?
    We love animals and have two cats and several snakes on property. We do NOT, however, allow students to bring their pets to class. Service dogs are welcome.
  • Is your facility available for rental?
    Yes! Our building is available for rental. Contact us at 512-221-5464 or for more information. (Pet friendly options available)
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