Frequently asked questions
Where are your classes held?
Where is the academy located?
We are located in Hutto, TX (just north east of Austin). Our address is:
What time does class start?
All classes begin at 8:00 am unless noted in the course description. Check in begins at 7:30am.
Will I receive DSHS CE hours for the class I attend?
Yes! All of our classes held Monday - Friday are DSHS approved for CE hours as required by Texas Health & Safety Code 829.
I lost my certificate, can I get a replacement?
What is the refund policy?
Can you recommend a hotel while I am attending one of your classes?
Yes! We have partnered with Hampton Inn & Suites (Hutto) to secure a discounted rate for our students. The discount code is provided in your confirmation email, or you can contact us for more information.
My agency is tax exempt. Do you charge tax on classes or merchandise?
There is no added taxes on any of our classes or merchandise.
If I take the Basic ACO class with you, can I take the test immediately after class?
No. Currently, DSHS does NOT allow any outside instructors to proctor the Basic ACO exam. The class, however, does include a ticket into any DSHS state exam which can be used in any of the 11 regions at no additional cost.
What are the payment options?
All classes and merchandise can be purchased through our website using a credit or debit card. If you wish to purchase any classes or merchandise with cash or check, contact us via email at email@example.com so we can make arrangements.
Are meals included in class tuition?
No. All classes over 6 hours will be given a lunch break, however, Humane Educators does not provide any meals to students.
Is this a pet friendly building?
We love animals and have two cats and several snakes on property. We do NOT, however, allow students to bring their pets to class. Service dogs are welcome.
Is your facility available for rental?
Yes! Our building is available for rental. Contact us at 512-221-5464 or firstname.lastname@example.org for more information. (Pet friendly options available)
Will I receive a confirmation email when I register for class?
Yes! The person who does the online registration will receive a confirmation email after purchasing tuition. This email is NOT sent to the individual students, only to the person completing the registration. If you did not receive a confirmation email, first check your spam folder, but if it is not there, give us a call or email and we can send another one.
When is the next DSHS Basic Test?
DSHS has suspended all testing due to the COVID-19 pandemic. Once testing has resumed, we will send an email to those registered through our website.
What are your COVID-19 protocols?
Our students health and safety is our top priority. We are still offering in person classes, however, our class sizes have been reduced so we can ensure proper social distancing. Mask wearing is required when inside the building while walking around. Students who are seated if they want to eat or drink may remove their mask while seated and eating.
Can I bring my breakfast or lunch to the academy?
Yes! We have a refrigerator, freezer, and microwave that our students are welcome to use while attending classes. Eating and drinking is allowed in all of our classes that take place in the classrooms. Eating and drinking is prohibited in the clinic.
Why do you not teach a chemical capture class?
In short, neither the state or federal laws support its legality. Please see below.